What to tell us
The more specific you can be, the faster we can help. What is happening, roughly when it started, and whether water is going somewhere it should not be right now. A photo sent by text is worth a paragraph.
If water is running
Shut off the main water valve first, then call. On most homes around here it is where the water line enters the house — in the crawl space, a utility closet, or near the water heater. If you cannot find it, call anyway and we will talk you through it.
Outside phone hours
Leave a message or send a text. It is the first thing we pick up when the phones open.